WEBSITE USE TERMS & POLICIES
TERMS OF SERVICE
Effective Date: August 16, 2026
These Terms of Service govern your use of www.divasdeluxe.com and your purchase or use of products, services, appointments, training programs, digital materials, salon-suite inquiries, and other offerings provided by Diva de Luxe Salon Suites & Training Center (“Diva de Luxe,” “we,” “us,” or “our”).
These Terms apply only to Diva de Luxe Salon Suites & Training Center. They do not govern enrollment in I.M. Beauty School of Aesthetics or replace any separate school enrollment agreement, salon-suite lease, service consent form, training agreement, booking policy, or other written contract.
By accessing this website, submitting an application or registration, scheduling an appointment, or purchasing a product or service, you agree to these Terms and any additional terms presented to you at the time of purchase, registration, booking, or enrollment.
1. ELIGIBILITY
You must be at least 18 years old to make a purchase, enter into an agreement, or register independently through this website. A parent or legal guardian must complete or authorize purchases and registrations for individuals under 18 when participation by a minor is permitted.
You are responsible for providing accurate, current, and complete information.
2. WEBSITE INFORMATION
We make reasonable efforts to provide accurate information, but website content may occasionally contain typographical errors, outdated information, inaccuracies, or omissions. We may correct or update information without prior notice.
Website content is provided for general informational purposes and is not medical, legal, tax, financial, or licensing advice.
3. PRODUCTS, SERVICES, AND AVAILABILITY
Products, services, courses, appointments, training dates, instructors, locations, prices, schedules, and availability may change without notice.
We reserve the right to limit quantities, decline or cancel an order, discontinue an offering, reschedule an appointment or training, or refuse service when reasonably necessary, subject to applicable law.
Photographs and product images are provided for reference. Actual colors, packaging, size, or appearance may vary.
4. PRICES AND PAYMENT
All prices are listed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, processing fees, and other disclosed charges may be added at checkout.
Payment is due according to the terms displayed during booking, registration, or checkout. Payment plans, financing arrangements, scholarships, workforce funding, or third-party payment arrangements may be governed by additional written terms.
Prices may change without notice. A price change will not alter a completed purchase unless the original price resulted from an obvious error.
5. APPOINTMENTS AND BEAUTY SERVICES
Beauty services may require a deposit or advance payment. Appointment deposits, cancellations, rescheduling, late arrivals, and no-shows are governed by the Refund and Cancellation Policy and any additional policy disclosed through the booking platform.
Clients must provide accurate information that may affect the safe performance of a service and complete any required consent or intake forms. Diva de Luxe may decline or discontinue a service when reasonably necessary for health, safety, professional, or legal reasons.
Results vary by individual. No particular aesthetic result, product outcome, retention period, or duration is guaranteed.
6. TRAINING PROGRAMS
Training registrations, deposits, tuition payments, kits, course materials, and digital educational content are governed by the Refund and Cancellation Policy and any training agreement provided during registration.
Registration does not guarantee professional income, employment, business success, licensure, certification, registration, clientele, or eligibility to perform a service in every jurisdiction.
Students are responsible for reviewing and complying with the licensing, registration, insurance, health, sanitation, business, and scope-of-practice requirements that apply where they intend to work.
Where a program is approved by a governmental or regulatory authority, approval applies only as officially stated. It does not mean that every Diva de Luxe course is approved or that completion automatically satisfies requirements outside the applicable program or jurisdiction.
7. CERTIFICATES AND COURSE COMPLETION
Certificates of completion are issued only when a participant satisfies the applicable attendance, participation, payment, practical-work, assessment, conduct, and completion requirements.
Diva de Luxe may withhold a certificate when required coursework, payment, documentation, attendance, or other published requirements have not been completed.
8. TRAINING MATERIALS AND INTELLECTUAL PROPERTY
The website and all training manuals, videos, presentations, photographs, graphics, worksheets, course materials, branding, logos, product descriptions, and original content are owned by or licensed to Diva de Luxe and are protected by applicable intellectual-property laws.
Training materials are provided for the registered participant’s personal educational and business use. Unless we provide written permission, you may not copy, reproduce, distribute, sell, publish, upload, share, teach from, modify, record, or create competing materials from our protected content.
Purchasing training does not transfer ownership of Diva de Luxe’s intellectual property.
9. ACCEPTABLE WEBSITE USE
You may not use the website to:
• Violate any applicable law or regulation
• Provide false, misleading, fraudulent, or unauthorized information
• Interfere with the website’s security or operation
• Attempt to gain unauthorized access to systems or accounts
• Copy, scrape, reproduce, or commercially exploit website content without permission
• Upload malicious code or engage in abusive or harmful conduct
• Impersonate another person or misrepresent your identity or affiliation
We may restrict access when we reasonably believe these Terms have been violated.
10. THIRD-PARTY SERVICES
Our website may connect to third-party services for scheduling, payments, financing, shipping, analytics, advertising, forms, or social media. Those services are operated independently and may have their own terms and privacy policies.
Diva de Luxe is not responsible for the availability, security, content, policies, or actions of third-party services, except to the extent required by applicable law.
11. SALON-SUITE INQUIRIES AND APPLICATIONS
Information presented on the website about salon suites is general and does not constitute a lease offer, guarantee of availability, or approval of an applicant.
Salon-suite occupancy, deposits, rent, insurance requirements, access, termination, and other obligations are governed by the applicable application, approval, and signed lease or rental agreement. If a lease conflicts with these website Terms, the signed lease controls.
12. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.
Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Diva de Luxe will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of the website or an offering purchased through it.
This limitation does not apply when liability cannot legally be limited or excluded. Nothing in these Terms waives rights or remedies provided by applicable consumer-protection law.
14. INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website, violation of these Terms, infringement of another party’s rights, or unauthorized use or distribution of Diva de Luxe content.
15. REFUNDS AND CANCELLATIONS
Refunds, cancellations, transfers, rescheduling, damaged products, digital materials, appointments, and training registrations are governed by the Diva de Luxe Refund and Cancellation Policy and any additional written agreement applicable to the purchase.
16. GOVERNING LAW
These Terms are governed by applicable United States federal law and the laws applicable to the state in which the relevant Diva de Luxe transaction, service, training, or business activity occurs, without waiving any consumer right that cannot legally be waived.
17. DISPUTE NOTICE
Before filing a claim concerning a purchase or service, you are encouraged to send a written explanation of the issue to imani@divasdeluxe.com so the parties have an opportunity to resolve the matter.
This section does not prevent either party from exercising a legal right, contacting an appropriate regulatory agency, or seeking relief when permitted by law.
18. CHANGES TO THESE TERMS
We may update these Terms periodically. The revised version will be posted on this page with an updated effective date. Changes apply prospectively unless applicable law permits otherwise.
19. SEVERABILITY
If any portion of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
20. CONTACT INFORMATION
Questions regarding these Terms may be sent to:
Diva de Luxe Salon Suites & Training Center
Email: imani@divasdeluxe.com
REFUND AND CANCELLATION POLICY
Effective Date: August 16, 2026
This Refund and Cancellation Policy applies to purchases made from Diva de Luxe Salon Suites & Training Center, including beauty services, private and group training, the Arizona eyelash technician training program, digital materials, and physical products.
This policy does not apply to I.M. Beauty School of Aesthetics, licensed-school enrollment, or obligations governed by a separate salon-suite lease or rental agreement.
By making a purchase, paying a deposit, scheduling an appointment, or registering for training, you acknowledge and accept this policy.
1. TRAINING REGISTRATIONS AND TUITION
All Diva de Luxe training registration fees, deposits, tuition payments, and training-related purchases are nonrefundable, except when a refund is required by applicable law or Diva de Luxe cancels a program and does not provide an appropriate replacement option.
This no-refund policy applies to private training, group training, certification courses, business training, hands-on classes, the Arizona eyelash technician training program, training packages, and other educational offerings sold by Diva de Luxe.
A student’s failure to attend, late arrival, early departure, scheduling conflict, transportation issue, failure to complete required work, change of mind, relocation, personal emergency, employment change, or decision not to pursue the service or profession does not create a right to a refund.
2. TRAINING TRANSFERS AND RESCHEDULING
Training payments may be transferred to a different eligible date or offering only when Diva de Luxe provides prior written approval. Transfers and rescheduling are not guaranteed and are considered individually based on scheduling, instructor availability, materials, models, notice provided, and the requirements of the applicable program.
Approval of a transfer does not convert a nonrefundable payment into a refundable payment. Any approved transfer must be documented in writing.
If additional costs apply to the replacement date, location, course, materials, or program, the student is responsible for paying the difference before attending.
3. THIRD-PARTY-FUNDED TRAINING
Training paid for through a workforce agency, scholarship provider, sponsoring organization, financing provider, or other third party may be subject to the written terms of that funding arrangement.
When those terms conflict with this general policy, the applicable written funding or sponsorship agreement will control to the extent required.
4. TRAINING KITS AND MATERIALS
Training kits, manuals, digital materials, and supplies provided or shipped as part of a course are nonreturnable and nonrefundable after they have been issued, accessed, opened, shipped, or used, except when an item arrives damaged, defective, or incorrect.
A participant may be responsible for replacement costs if required training materials or equipment are lost, damaged, or not brought to class.
5. CANCELLATION OR RESCHEDULING BY DIVA DE LUXE
Diva de Luxe may reschedule a class or appointment because of instructor illness, severe weather, emergencies, low enrollment, facility issues, safety concerns, or circumstances beyond our reasonable control.
When Diva de Luxe cancels a training and cannot provide a reasonable rescheduled date, transfer, credit, or equivalent alternative, the affected payment will be refunded as required by applicable law.
Diva de Luxe is not responsible for a participant’s transportation, lodging, childcare, lost income, or other personal expenses resulting from a cancellation or schedule change.
6. BEAUTY-SERVICE APPOINTMENTS
Appointment deposits and advance payments are nonrefundable unless Diva de Luxe cancels the appointment and cannot provide a reasonable rescheduling option.
Requests to reschedule must follow the notice requirements displayed through the booking platform or appointment confirmation. Rescheduling is subject to availability.
Late cancellations, missed appointments, and no-shows may result in forfeiture of the deposit or advance payment. A new deposit may be required before another appointment can be scheduled.
Late arrival may require the appointment to be shortened, rescheduled, or canceled. Charges may still apply when the reserved service cannot be completed because of the client’s late arrival.
7. DIGITAL PRODUCTS AND ONLINE MATERIALS
Online courses, downloadable materials, videos, manuals, templates, and other digital products are nonrefundable once access has been provided, a download has been made available, or the material has been delivered.
If a technical problem prevents access, contact imani@divasdeluxe.com so we can attempt to correct the issue.
8. PHYSICAL PRODUCTS
Physical-product sales are final except when an item arrives damaged, defective, or incorrect.
You must contact imani@divasdeluxe.com within five business days after delivery and provide your order information and photographs or video showing the issue. Products returned without prior written authorization will not be accepted.
Approved claims may be resolved through a replacement, store credit, or refund, as appropriate. Opened or used adhesives, clearance products, and products damaged after delivery are not eligible for return unless they arrived damaged, defective, or incorrect.
Applicable shipping charges are nonrefundable unless the return resulted from an error by Diva de Luxe.
9. SALON-SUITE PAYMENTS
Salon-suite application fees, security deposits, rent, late fees, and other rental payments are governed by the applicable application and signed lease or rental agreement. The signed agreement controls if it conflicts with this website policy.
10. PAYMENT DISPUTES
If you believe a charge was made incorrectly, contact imani@divasdeluxe.com promptly with the transaction details so the matter can be reviewed.
Nothing in this section limits any right or remedy that cannot legally be waived.
11. LEGALLY REQUIRED RIGHTS
Nothing in this policy eliminates or restricts a cancellation, refund, warranty, or consumer right that must be provided under applicable law. When applicable law conflicts with this policy, the legally required provision will control.
12. CONTACT INFORMATION
All cancellation, transfer, rescheduling, product-damage, or payment requests must be submitted in writing to:
Diva de Luxe Salon Suites & Training Center
Email: imani@divasdeluxe.com
PRIVACY POLICY
Effective Date: August 16, 2026
Diva de Luxe Salon Suites & Training Center (“Diva de Luxe,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.divasdeluxe.com, schedule an appointment, register for training, apply for a salon suite, purchase a product, subscribe to communications, or otherwise interact with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide, including:
• Name
• Email address
• Telephone number
• Billing and shipping address
• Appointment and training registration information
• Salon suite applications and inquiries
• Product orders and transaction details
• Messages, questions, reviews, and other information submitted through website forms
• Marketing and communication preferences
Payment information is processed by third-party payment service providers. We generally do not receive or store your complete payment-card information.
We may also automatically collect certain technical information when you use the website, including your IP address, browser type, device type, referring website, pages visited, approximate location, and information about how you interact with the website.
2. HOW WE USE INFORMATION
We may use information to:
• Schedule and manage appointments, training courses, tours, and consultations
• Process registrations, applications, purchases, payments, and deliveries
• Respond to inquiries and provide customer support
• Communicate important information about services, courses, orders, appointments, or applications
• Send promotional emails or messages when permitted
• Operate, maintain, personalize, and improve the website
• Understand website activity and marketing performance
• Prevent fraud, protect our business, and maintain website security
• Maintain business and transaction records
• Comply with applicable legal, tax, licensing, and regulatory obligations
3.COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, and similar technologies to operate website features, remember preferences, understand website activity, improve the user experience, and support scheduling, shopping, analytics, and marketing.
Third-party services used by our website may place or access cookies according to their own privacy policies. You may be able to control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
4. HOW WE SHARE INFORMATION
We do not sell personal information for money.
We may share information with service providers that help us operate our business, including website hosting, scheduling, payment processing, order fulfillment, email and text communication, customer management, analytics, advertising, and technical-support providers.
These providers may include Wix, Acuity Scheduling, payment processors, shipping providers, and other services connected to our website or business operations. Their use of information is governed by their respective terms and privacy practices.
We may also disclose information:
• When required by law, subpoena, court order, or governmental request
• To protect the rights, property, safety, and security of Diva de Luxe, our customers, students, tenants, or others
• To investigate suspected fraud, misuse, or unlawful activity
• In connection with a business transfer, restructuring, financing, merger, or sale of business assets
• With your direction or consent
5. EMAIL AND MARKETING COMMUNICATIONS
If you subscribe to promotional communications, you may unsubscribe by using the unsubscribe link provided in an email or by contacting us at imani@divasdeluxe.com.
Unsubscribing from promotional messages will not prevent us from sending transactional or service-related communications concerning appointments, registrations, applications, purchases, payments, or other active business matters.
6. ACCESS, CORRECTION, AND DELETION REQUESTS
You may contact us to request access to, correction of, or deletion of personal information you have provided to us. Certain information may be retained when reasonably necessary to complete transactions, maintain business or tax records, resolve disputes, enforce agreements, prevent fraud, or comply with applicable law.
To submit a privacy request, email imani@divasdeluxe.com. We may need to verify your identity before completing a request.
Depending on where you reside, applicable law may provide additional privacy rights.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain required business records, comply with legal obligations, resolve disputes, and enforce agreements.
8. DATA SECURITY
We use reasonable administrative and technical measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information through the website at your own risk.
9. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, scheduling platforms, payment services, social-media platforms, or other external services. We are not responsible for the privacy practices, security, availability, or content of third-party services. We encourage you to review their privacy policies before providing information.
10. CHILDREN’S PRIVACY
This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations. The updated version will be posted on this page with a revised effective date.
12. PRIVACY QUESTIONS OR COMPLAINTS
If you have questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us. We will review and respond to your concern within a reasonable timeframe.
Diva de Luxe Salon Suites & Training Center
Email: imani@divasdeluxe.com